Q&A with Hamish Mansbridge, CEO of Heal's — REWIRED | B2C and B2B | PR,  Marketing, Content & Events

Heal’s Overview

Heal’s is a renowned British furniture and home accessories retailer that has been operating for over two centuries. With a rich history dating back to 1810, Heal’s has established itself as a trusted brand in the world of interior design and home furnishings. Known for its commitment to quality, craftsmanship, and innovative design, Heal’s offers a wide range of furniture, lighting, home accessories, and gifts. Their collections encompass both contemporary and classic styles, catering to different tastes and preferences. Heal’s takes pride in curating a selection of products from renowned designers and emerging talents, ensuring that customers have access to a diverse range of high-quality and unique pieces for their homes. From sofas, chairs, and tables to lighting fixtures, rugs, and decorative items, Heal’s provides options for every room and style.

Apart from their own exclusive designs, Heal’s also collaborates with prestigious brands and designers, showcasing the latest trends and bringing cutting-edge designs to their customers. This collaborative approach allows Heal’s to continuously evolve and offer fresh and exciting choices to inspire home decorators and interior enthusiasts. In addition to their brick-and-mortar stores in London and online platform, Heal’s provides expert advice and personalized service through their knowledgeable staff. They are dedicated to helping customers find the perfect pieces for their homes, offering interior design consultations and assistance with product selection.

Heal’s commitment to sustainability is evident through their efforts to source ethically and responsibly produced items. They prioritize environmentally friendly materials and manufacturing processes, ensuring that customers can make conscious choices for their homes without compromising on style or quality. With a blend of timeless elegance and contemporary design, Heal’s continues to be a go-to destination for those seeking exceptional furniture and home accessories in the United Kingdom. Whether it’s creating a cozy living space, a stylish dining area, or a serene bedroom, Heal’s provides the tools and inspiration to transform houses into homes.

Heal’s Products

Heal’s offers a diverse range of products to enhance your home decor and create stylish living spaces. Here are some key product categories available at Heal’s:

  1. Furniture: Heal’s provides a wide selection of furniture pieces designed for different rooms in your home. This includes sofas, armchairs, dining tables, coffee tables, sideboards, beds, wardrobes, and more. From contemporary designs to classic styles, Heal’s offers furniture options to suit various aesthetics and preferences.
  2. Lighting: Illuminate your space with Heal’s range of lighting solutions. They offer pendant lights, chandeliers, floor lamps, table lamps, wall lights, and ceiling lights in various styles and finishes. Whether you prefer sleek and modern designs or elegant and traditional fixtures, Heal’s has options to suit different tastes.
  3. Home Accessories: Add the finishing touches to your home with Heal’s collection of home accessories. This includes cushions, throws, rugs, curtains, mirrors, clocks, vases, candleholders, and decorative objects. These accessories allow you to infuse your personal style into your living spaces and create a cohesive look.
  4. Tableware and Kitchenware: Heal’s offers a selection of high-quality tableware and kitchenware items. From dinnerware sets, glassware, and cutlery to kitchen utensils, cookware, and bakeware, you can find functional and stylish pieces to elevate your dining and culinary experiences.
  5. Home Office: Create a productive and stylish home office environment with Heal’s office furniture and accessories. They offer desks, office chairs, bookcases, storage solutions, desk lamps, and organization accessories to help you design a functional and inspiring workspace.
  6. Outdoor Living: Enhance your outdoor areas with Heal’s outdoor furniture and accessories. They provide outdoor seating, tables, lounge chairs, and garden decor items to transform your patio, balcony, or garden into a welcoming and comfortable space for relaxation and entertaining.
HEAL'S Official Site | Modern Contemporary Furniture Store | HEAL'S (UK)

Heal’s Customer Service

Heal’s is dedicated to providing excellent customer service and ensuring a positive shopping experience. Here are some key aspects of Heal’s customer service:

  1. Knowledgeable Staff: Heal’s employs knowledgeable and friendly staff who are available to assist customers with their inquiries, product recommendations, and any other assistance they may require. Whether you need help choosing furniture, selecting lighting fixtures, or seeking advice on home decor, the Heal’s team is there to provide expert guidance.
  2. In-Store Consultations: Heal’s offers in-store consultations to help customers with their interior design projects. Whether you’re redesigning a room or seeking advice on coordinating furniture and accessories, their experienced consultants can provide personalized recommendations and suggestions to create the desired look and feel for your space.
  3. Online Assistance: Heal’s website provides a user-friendly platform for customers to explore products, access detailed information, and make purchases. The website also features helpful guides, articles, and inspiration to assist customers in their decision-making process.
  4. Delivery and Assembly: Heal’s provides reliable delivery services to ensure your purchases arrive safely and on time. They offer various delivery options, including standard delivery and white glove delivery for larger items. Heal’s can also provide assembly services for furniture pieces, saving you time and effort.
  5. Online Chat and Customer Support: Heal’s offers online chat support for customers who have questions or require assistance during their online shopping experience. The chat feature allows for real-time communication with customer service representatives who can provide guidance, answer inquiries, and address concerns.
  6. Store Locations: Heal’s has physical store locations, primarily in London, where customers can visit to see the products in person, seek advice from staff, and experience the quality and craftsmanship firsthand.
Alba Storage Bed | HEAL'S (UK)

Benefits, Features And Advantages Of Heal’s

Heal’s offers several benefits, features, and advantages that set them apart as a premier home furnishing retailer. Here are some key points to consider:

  1. Quality and Craftsmanship: Heal’s is renowned for its commitment to quality and craftsmanship. Their products are carefully selected and sourced from trusted manufacturers and designers, ensuring that customers receive furniture and home accessories of the highest standard.
  2. Design Expertise: Heal’s curates a collection of products from renowned designers and emerging talents. Their focus on design excellence allows customers to access a range of stylish and innovative pieces that can elevate the aesthetic of any space. Whether you’re looking for contemporary or classic designs, Heal’s has options to suit different tastes.
  3. Diverse Range of Products: Heal’s offers a diverse range of products to cater to various needs and preferences. From furniture and lighting to home accessories and kitchenware, customers can find everything they need to furnish and decorate their homes in one place. This convenience saves time and provides a cohesive shopping experience.
  4. Personalization and Customization: Heal’s understands that every customer has unique requirements and tastes. They offer customization options for select products, allowing customers to personalize their furniture pieces with choices such as fabrics, finishes, and sizes. This feature enables customers to create bespoke items that perfectly fit their style and space.
  5. Expert Advice and Consultations: Heal’s provides expert advice and design consultations to assist customers in making informed choices. Whether in-store or online, their knowledgeable staff can offer recommendations, suggest complementary pieces, and guide customers through the selection process, ensuring they find the right products for their specific needs.
  6. Trusted Heritage: With a history spanning over two centuries, Heal’s has earned a reputation as a trusted and reliable brand in the home furnishing industry. Their longevity is a testament to their commitment to quality, customer satisfaction, and timeless design.
  7. Sustainable Practices: Heal’s recognizes the importance of sustainability and environmentally friendly practices. They strive to source products from manufacturers who prioritize ethical production methods and use sustainable materials. This allows customers to make conscious choices for their homes while supporting brands that align with their values.
  8. Convenient Shopping Experience: Heal’s provides a convenient shopping experience through their online platform and physical store locations. Customers can explore their extensive range of products, access detailed information, make purchases, and enjoy reliable delivery and assembly services. Their user-friendly website and knowledgeable staff make the shopping process seamless and enjoyable.
Grace Pendant Light Glass | HEAL'S (UK)

Heal’s Conclusion

In conclusion, Heal’s is a distinguished home furnishing retailer that offers exceptional products, design expertise, and a commitment to quality. With a rich history spanning over two centuries, Heal’s has established itself as a trusted brand known for its craftsmanship and timeless design. One of the standout features of Heal’s is the wide range of products they offer. From furniture and lighting to home accessories and kitchenware, customers can find everything they need to create stylish and functional living spaces. The diverse selection ensures that customers can explore various styles and find pieces that suit their individual tastes. Heal’s also sets itself apart by curating a collection of products from renowned designers and emerging talents. This focus on design excellence allows customers to access innovative and stylish pieces that can elevate the aesthetic of any home. The option for customization further enables customers to personalize their furniture pieces and create a truly unique and tailored space.

Another advantage of shopping at Heal’s is their commitment to providing expert advice and personalized service. Their knowledgeable staff is available to offer recommendations, assist with product selection, and provide design consultations. This guidance ensures that customers make informed decisions and find the perfect pieces for their homes. Heal’s places importance on sustainability and ethical practices, sourcing products from manufacturers that prioritize responsible production methods and use sustainable materials. This allows customers to make conscious choices while supporting brands that align with their values.

Whether shopping online or visiting their physical stores, Heal’s provides a convenient and enjoyable shopping experience. Their user-friendly website, reliable delivery services, and assembly options contribute to a seamless purchasing process. Overall, Heal’s is a trusted and reputable retailer that caters to customers’ diverse home furnishing needs. With their commitment to quality, design expertise, customization options, and exceptional customer service, Heal’s strives to help customers create beautiful and personalized living spaces that they can enjoy for years to come.